How to access our free legal service.
Please note with the current COVID-19 situation, all legal advice and assistance is by telephone and video conference until further notice.
If you need advice about a refugee or immigration matter, you must first call our free telephone service which operates at the following times:
- Wednesdays: 10am – 2pm; AND
- Fridays: 10am – 2pm.
Telephone advice is available by calling (03) 9413 0100.
Please tell us if an interpreter is needed.
You must call the telephone advice line service to access any of our advice and casework services.
TPV/SHEV Conversion Hotline
Legal assistance for people who currently hold, previously held or have applied for a Temporary Protection Visa (TPV) or Safe Haven Enterprise Visa (SHEV) who may be eligible for a permanent Resolution of Status Visa (RoS visa).
- TPV/SHEV Conversion to Permanent Visa Resources
- Call (03) 9413 0133 9am to 5pm Monday to Friday
Afghanistan Legal Hotline
Legal assistance for people impacted by the crisis in Afghanistan, including legal assistance for subclass 449 visa holders from Afghanistan to apply for permanent visas:
- Call (03) 9413 0166 9am to 5pm Monday to Friday
See Afghanistan resources and information sheets for further information.
Evening Advice Service
This service operates by appointment.
You must make an appointment to attend this service. Make an appointment by calling the telephone advice service (03) 9413 0100 at the times listed above.
Refugee Legal Temporary Protection (TPV/SHEV) Visa Clinics
Legal Assistance for ‘Fast Track’ Applicants
Call: 03 9413 0101 or Email firstname.lastname@example.org from 9am to 5pm Monday to Friday
We will discuss with you what is needed to access one of our Specialist Legal Clinics. Please tell us if an interpreter is needed.
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