How to access our free legal service.

Telephone Advice

If you need advice about a refugee or immigration matter, you must first call our free telephone service which operates at the following times:

Telephone advice is available by calling (03) 9413 0100.

Please tell us if an interpreter is needed.

You must call the telephone advice line service to access any of our advice and casework services.

Israel-Gaza Hotline

Legal assistance for people impacted by the Israel-Gaza crisis, including people from Lebanon and surrounding countries

See Israel-Gaza legal help page for further information

TPV/SHEV Conversion Hotline

Legal assistance for people who currently hold, previously held or have applied for a Temporary Protection Visa (TPV) or Safe Haven Enterprise Visa (SHEV) who may be eligible for a permanent Resolution of Status Visa (RoS visa).


Afghanistan Legal Hotline

Legal assistance for people impacted by the crisis in Afghanistan, including legal assistance for subclass 449 visa holders from Afghanistan to apply for permanent visas:

See Afghanistan resources and information sheets for further information.

Evening Advice Service

This service operates by appointment.

You must make an appointment to attend this service. Make an appointment by calling the telephone advice service (03) 9413 0100 at the times listed above.

Refugee Legal Temporary Protection (TPV/SHEV) Visa Clinics

Legal Assistance for ‘Fast Track’ Applicants 
Call: 03 9413 0101 or Email from 9am to 5pm Monday to Friday

We will discuss with you what is needed to access one of our Specialist Legal Clinics.  Please tell us if an interpreter is needed.

Family Violence

How to get legal help if you are experiencing family violence