How to access our free legal service.
Free Telephone Advice
If you need advice about a refugee or immigration matter, you must first call our free telephone service which operates at the following times:
- Wednesdays: 10am – 2pm; AND
- Fridays: 10am – 2pm.
Telephone advice is available by calling (03) 9413 0100.
Please tell us if an interpreter is needed.
You must call the telephone advice line service to access any of our advice and casework services.
Evening Advice Service
This face-to-face advice service operates by appointment on Monday evenings (except Public Holidays).
You must make an appointment to attend this service. Make an appointment by calling the telephone advice service (03) 9413 0100 at the times listed above.
The Evening Advice Service operates at Level 6, 20 Otter Street, Collingwood, VIC, 3066 . If you are coming by tram, take the Number 86 tram along Smith St to Stop 18.
Refugee Legal Temporary Protection (TPV/SHEV) Visa Clinics
Refugee Legal holds Specialist Legal Clinics to assist applicants to fully prepare Temporary Protection visa or Safe Haven Enterprise Visa (SHEV) applications under the Fast Track Assessment process.
All advice and assistance at clinics is provided free of charge by registered migration agents under the supervision of Refugee Legal lawyers.
To get legal assistance at a Refugee Legal TPV Clinic, please call Refugee Legal on (03) 9413 0101:
- Monday to Friday 9am-5pm
We will discuss with you what is needed to access one of our Specialist Legal Clinics. Please tell us if an interpreter is needed.